If you are a KYC-Trusted client of Zepto, and you've chosen to onboard your clients utilising your own UX, then you must adhere to the following DDR and DDRSA requirements.
To cater for this, Zepto offers a KYC-Trusted status for partners that meet and can demonstrate the following requirements:
Display the Zepto DDRSA via a link or copy in-App: www.zepto.com.au/ddrsa
Display the Zepto DDR via a link or copy in-App: https://www.zepto.com.au/ddr/
Furthermore, it is highly recommended that the following be in place:
A process to record & archive the acceptance of the DDR
Ensure a printed or non-changeable electronic copy of the DDR and DDRSA can be provided when required within 7 days
A refund and dispute policy
A process of identifying a customer and storing that data securely
To ensure a successful dispute of a DDR Claim in the event it happens we also recommend that you store and have access to the contract or agreement that the customer has engaged in with your company that clearly states the payment terms and conditions. These documents may be requested in the event we receive a claim.
Examples of proof of display and acceptance:
Simply embed the copy of our DDR and DDRSA within your contract or Terms and Conditions.
Include our Links
Include our links within your Terms and Conditions or display them to your customers.
Fig. Include our links
Use our paper forms
If you are not a digital application you can also choose to use our paper DDR and DDRSA forms. Please request this from your account onboarding manager.
The final requirement is proving that your clients acknowledge the DDR and DDRSA and that you store that acceptance.
Review and Approval
Your Zepto onboarding manager will review your KYC-Trusted minimum requirements during your onboarding process and make recommendations to ensure that you meet our requirements. Once approved your account will then be ready to transact.
Feel free to reach out if you have further questions by emailing us directly at firstname.lastname@example.org or clicking on the blue bubble icon from the corner of the screen.