[AU] DDR and DDRSA Requirements

The following article highlights acceptable proof of meeting our DDR and DDRSA requirements as a KYC-Trusted client.

Updated over a week ago

Note: This article is relevant to merchants integrating with Zepto in Australia.

If you are a KYC-Trusted client of Zepto, and you've chosen to onboard your clients utilising your own UX, then you must adhere to the following DDR and DDRSA requirements.

To cater for this, Zepto offers a KYC-Trusted status for partners that meet and can demonstrate the following requirements:

Furthermore, it is highly recommended that the following be in place:

  • A process to record & archive the acceptance of the DDR

  • Ensure a printed or non-changeable electronic copy of the DDR and DDRSA can be provided when required within 7 days

  • A refund and dispute policy

  • A process of identifying a customer and storing that data securely


To ensure a successful dispute of a DDR Claim in the event it happens we also recommend that you store and have access to the contract or agreement that the customer has engaged in with your company that clearly states the payment terms and conditions. These documents may be requested in the event we receive a claim.

Examples of proof of display and acceptance:

Embedded Copy

Simply embed the copy of our DDR and DDRSA within your contract or Terms and Conditions.

Include our links within your Terms and Conditions or display them to your customers.

Fig. Include our links

Use our paper forms

If you are not a digital application you can also choose to use our paper DDR and DDRSA forms. Please request this from your account onboarding manager.

Record Acceptance

The final requirement is proving that your clients acknowledge the DDR and DDRSA and that you store that acceptance.

Review and Approval

Your Zepto onboarding manager will review your KYC-Trusted minimum requirements during your onboarding process and make recommendations to ensure that you meet our requirements. Once approved your account will then be ready to transact.

Feel free to reach out if you have further questions by emailing us directly at support@zepto.com.au or clicking on the green bubble icon from the corner of the screen.

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