Note: This article is relevant to merchants integrating with Zepto in Australia.
Transparency is core to Zepto, so we offer a heap of notification options ensuring you're always informed of what's happening within your account. See below for how you can manage your notifications directly from your Zepto account.
Change account & email details
In this section, we will discuss how to change remitter names, Accounts emails, claims/disputes emails, and Support emails. Please follow the below steps.
Login into your account
Click on your name from the top left corner of the screen
Click on
SettingsClick on
AccountAdd/edit the information as needed
Click
Update
Email Notifications
Type | Purpose |
Accounts Email | Invoices and any billing related enquires will be sent to this email. |
Claims, Cancellations and Disputes Email | All Claims, Cancellations and Disputes emails will be sent to this comma-separated list of email addresses. |
Support Email | Notifications about incidents, scheduled maintenance, upcoming changes, outages, and other support-related updates will be sent to this email. |
Manage email notifications for your Zepto account
This section explains how to manage your email notifications. You can enable/disable these preferences at any time. These settings are managed at a per account level and need to changed by individual users for their respective accounts.
Log into your Zepto account
Click on your name in the top left-hand corner
Click on
SettingsClick on
Preferencesto manage your notifications.Enable/disable as required
Click
Update
Managing multiple Zepto accounts?
If you are managing multiple Zepto accounts you can set your notifications on a per-account basis.
If you have any further questions please don't hesitate to get in contact with us by clicking on the green bubble or emailing us at support@zepto.com.au