Note: This article is relevant to merchants integrating with Zepto in New Zealand
We have introduced new and more informative failure responses for failed transactions. If a transaction fails, we will now include the following information in the event:
Failure Code
Failure Title
Failure Details
This should enable your business to make more informed decisions in the event of a failed DE Direct Debit, or DE Direct Credit.
Testing Failed Transactions
Please find our API documentation on these new codes here.
To test a failed transaction in the Sandbox environment, simply create a normal Payment/Payment Request using the special values described below.
NOTE: These values can only be used in the Sandbox environment
To test these errors please use the values listed below:
If you require some more information, please feel free to contact support by:
Clicking on the bubble icon in the bottom right corner of this page; or
By emailing us at support@zepto.com.au
The rejected, returned & voided statuses are always accompanied by a failure code, title and detail as listed below. '544' denotes ISO 3166-1 numeric code for New Zealand.
DE Credit Failure Codes
Failure Code | Amount | Failure title | Failure Details |
E554-150 | 1.50 | Voided By Admin | The transaction was voided by an administrator. |
E554-151 | 1.51 | Voided By Initiator | The transaction was voided by its initiator. |
E554-152 | 1.52 | Insufficient Funds | There were insufficient funds to complete the transaction. |
E554-153 | 1.53 | System Error | The transaction was unable to complete. Please contact Zepto for assistance. |
E554-154 | 1.54 | Account Blocked | The target account is blocked and cannot receive funds. |
E554-199 | 1.99 | Unknown BECS Error | An unknown BECS error occurred. Please contact Zepto for assistance. |
DE Debit Failure Codes
Failure Code | Amount | Failure title | Failure Details |
E554-201 | 2.01 | No Authority | The target account doesn't have a direct debit authority. |
E554-202 | 2.02 | Authority Cancelled | The customer has cancelled your direct debit authority. Please refer to customer. |
E554-203 | 2.03 | Payment Limit Exceeded | The transaction exceeds the payment limit allowed for the target account's direct debit authority. |
E554-204 | 2.04 | Dishonoured Insufficient Funds | There were insufficient funds to complete the transaction. |
E554-205 | 2.05 | Payment Stopped | The transaction has been stopped. Please refer to customer. |
E554-206 | 2.06 | Account Not Found | The target account number is incorrect. |
E554-207 | 2.07 | Account Closed | The target account is closed. |
E554-208 | 2.08 | Account Transferred | The target account has been moved. |
E554-250 | 2.50 | Voided By Admin | The transaction was voided by an administrator. |
E554-251 | 2.52 | Voided By Initiator | The transaction was voided by its initiator. |
E554-252 | 2.52 | Insufficient Funds | There were insufficient funds to complete the transaction. |
E554-253 | 2.53 | System Error | The transaction was unable to complete. Please contact Zepto for assistance. |
E554-299 | 2.99 | Unknown BECS Error | An unknown BECS error occurred. Please contact Zepto for assistance. |