By default when you get or make a payment (or refund) the remitter will be Zepto in both the debtor and creditor bank statements.

You can customise this name in two instances:

  • For your creditors when sending money: making payments and issuing refunds.

  • For your debtors when collecting money: payment requests and refund requests.

To do this:

  1. Sign in

  2. Click on your name on the top left-hand corner

  3. Click Settings

  4. Click on Account

  5. Customise the Credit remitter name and/or the Debit remitter name fields

  6. Click Update

Figure: Changing your remitter name from the Zepto dashboard

Note: Due to banking restrictions, your supplied name must be between 3 and 16 characters. Most special characters are supported.

Feel free to reach out if you have further questions by emailing us directly at or clicking on the blue bubble icon from the corner of the screen.

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